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FAQ

Shipping, Returns, Etc...

Shipping Processing Time

The time we need to prepare an order to ship varies. For details please see the individual items. Average is currently 2-3 weeks.

Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges
We gladly accept returns and cancellations within reason.
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase

We do not accept exchanges.

But please contact us if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can not accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Items on sale

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.